Refund policy
Refund and Return Policy
At Highland Outfitters, we want you to be completely satisfied with your purchase. Our refund and return policy complies with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations.
14-Day Right to Cancel Under UK consumer laws, you have the legal right to cancel your order and return your items within 14 days of receiving your goods without giving any reason.
To exercise your right to cancel, you must inform us of your decision by contacting our customer support team at support@highlandoutfitter.co.uk before the 14-day cancellation period expires.
Return Eligibility Criteria To be eligible for a return, your item must meet the following conditions: The item must be unused, unworn, and in the same condition that you received it. It must be returned in its original packaging with all original tags attached. Proof of purchase, such as your order confirmation email or receipt, is required.
How to Return an Item
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Contact us at support@highlandoutfitter.co.uk with your order number and the reason for your return.
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Our customer service team will provide you with instructions and the designated return address.
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Package the item securely to prevent damage during transit.
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Ship the package using a trackable courier service.
Unless the item is faulty, damaged, or incorrect, you will be responsible for paying your own shipping costs for returning the item.
Damaged, Defective, or Incorrect Items Please inspect your order upon receipt. If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately at support@highlandoutfitter.co.uk with photo evidence. We will evaluate the issue and arrange a replacement or full refund, including return shipping costs.
Refunds Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly to your original method of payment within 14 business days. Processing times may vary depending on your card issuer or bank.
Contact Us If you have any questions regarding our Refund Policy, please contact us: Store Name: Highland Outfitters Website: highlandoutfitter.co.uk Email: support@highlandoutfitter.co.uk Owner / Manager: Julia Karen Nunes de Oliveira Ramos Address: Rua Levindo Lopes, 16, Inhauma, Rio de Janeiro, RJ, Brazil, CEP 20760-010